Surface Laptop 3: Does a Serial Error Crack Screens?
If you own a Surface Laptop 3, you may have heard about the reports of screen cracking on some devices. This issue has caused frustration and confusion among many users who have experienced it. In this article, we will explain what causes the screen cracking, how to prevent it, and what to do if it happens to you.
Surface Laptop 3: Does a serial error crack screens
What Causes the Screen Cracking?
According to Microsoft, the screen cracking on Surface Laptop 3 is caused by a hard foreign particle that may get trapped between the keyboard and the screen. This particle may create a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause.
This issue affects only a very small percentage of Surface Laptop 3 devices, and it is not related to the design or quality of the device. Microsoft has investigated the claims and has determined that it is a serial error that can be fixed by replacing the screen.
How to Prevent the Screen Cracking?
The best way to prevent the screen cracking on Surface Laptop 3 is to keep your device clean and free of dust, dirt, or debris. You can use a soft cloth or a microfiber cloth to wipe your device gently. You can also use compressed air to blow away any particles that may be stuck in the gaps or crevices of your device.
Another way to prevent the screen cracking is to use a protective case or sleeve for your device. This can help cushion your device from any impact or pressure that may cause the particle to crack the screen. You can also avoid placing any heavy or sharp objects on top of your device or closing the lid with too much force.
What to Do if Your Screen Cracks?
If your Surface Laptop 3 screen cracks due to this issue, you can contact Microsoft Support to initiate a repair free of charge during the warranty period of the device. You can start the replacement process online by following these steps:
Go to https://account.microsoft.com/devices and sign in with your Microsoft account.
Select the device that needs service, then select Start order.
If it isn't registered, select Don't see your device? to register it.
Follow the instructions to complete your service order.
If you have previously paid Microsoft for a Surface Laptop 3 repair that you believe experienced this issue, you can contact Microsoft Support to learn about reimbursement.
How Does the Surface Laptop 3 Perform?
The Surface Laptop 3 is a powerful machine that can handle most tasks you throw at it. It comes with a choice of Intel or AMD processors, depending on the screen size and configuration you select. The 13.5-inch model offers either a 10th-generation Intel Core i5 or i7 CPU, while the 15-inch model offers either an AMD Ryzen 5 or 7 Surface Edition CPU.
Both Intel and AMD options offer excellent performance, but the AMD processors have an edge in graphics performance, thanks to their integrated Radeon Vega GPUs. This means that the Surface Laptop 3 can handle some casual gaming and photo or video editing, though it's not a dedicated gaming laptop by any means.
The Surface Laptop 3 also comes with either 8GB or 16GB of RAM and either 128GB, 256GB, 512GB, or 1TB of SSD storage. The RAM and storage are not user-upgradeable, so you'll want to choose wisely when you buy the laptop. The SSD storage is fast and reliable, and it helps the laptop boot up and load apps quickly.
How Is the Battery Life of the Surface Laptop 3?
One of the main advantages of the Surface Laptop 3 is its long battery life. Microsoft claims that the laptop can last up to 11.5 hours on a single charge, which is impressive for a device with such a large and bright screen. Of course, your actual battery life will vary depending on your usage, settings, and environmental factors.
In our tests, we found that the Surface Laptop 3 lasted around nine hours of web browsing and video streaming over Wi-Fi, which is still very good for a mainstream laptop. You can also charge the laptop quickly using the included Surface Connect power adapter, which can provide up to 80% of battery capacity in just one hour.
What Are the Features of the Surface Laptop 3?
The Surface Laptop 3 is not just a powerful and elegant laptop, but also a versatile device that offers many features to enhance your productivity and creativity. Here are some of the features that make the Surface Laptop 3 stand out:
PixelSense Display: The Surface Laptop 3 has a stunning touch screen with a 3:2 aspect ratio that gives you more vertical space to work with. The screen is also compatible with the Surface Pen, which lets you write, draw, and sketch naturally on your laptop.
Surface Connect: The Surface Laptop 3 has a magnetic connector on the side that lets you attach the Surface Connect power adapter or the Surface Dock. The Surface Dock expands your connectivity options with additional ports for monitors, keyboards, mice, and more.
Studio Mics and Windows Hello: The Surface Laptop 3 has dual far-field Studio Mics that capture your voice clearly for calls and dictation. It also has a Windows Hello facial-recognition camera that lets you sign in to your laptop securely and conveniently with just a glance.
Surface Arc Mouse: The Surface Arc Mouse is a slim, light, and wireless mouse that goes well with the Surface Laptop 3. It snaps flat for easy storage and travel, and it connects via Bluetooth to your laptop. You can also customize the mouse settings using the Microsoft Mouse and Keyboard Center app.
How Does the Surface Laptop 3 Compare with Other Surface Devices?
The Surface Laptop 3 is one of the many devices in the Surface family, each designed to suit different needs and preferences. If you're wondering how the Surface Laptop 3 compares with other Surface devices, here are some key differences:
Surface Pro 9 and Surface Pro 9 with 5G: These are 2-in-1 devices that can be used as a tablet or a laptop with a detachable keyboard. They have a smaller 13-inch screen and a kickstand that lets you adjust the viewing angle. They also have a 5-megapixel front-facing camera and an 8-megapixel rear-facing camera.
Surface Laptop 5: This is a traditional clamshell laptop that comes in two sizes: 13.5-inch and 15-inch. It has a similar design and performance as the Surface Laptop 3, but with some improvements such as a faster processor, a larger trackpad, and a higher-resolution webcam.
Surface Studio 2+: This is an all-in-one desktop computer that has a large 28-inch touchscreen that can be tilted to different angles. It has a powerful processor, graphics card, and storage for intensive creative workloads. It also comes with a Surface Pen and a Surface Dial for more precise input.
Surface Laptop Go 2: This is a budget-friendly laptop that has a smaller 12.4-inch screen and a lower resolution than the Surface Laptop 3. It has a lower-powered processor and less RAM and storage options, but it still offers good performance for everyday tasks.
Surface Pro 8: This is another 2-in-1 device that can be used as a tablet or a laptop with a detachable keyboard. It has a larger 13-inch screen than the Surface Pro 9, but it does not have a 5G option. It has a similar processor, RAM, and storage options as the Surface Laptop 3.
Surface Go 3: This is the most portable Surface device, with a small 10.5-inch screen and a lightweight design. It can also be used as a tablet or a laptop with a detachable keyboard. It has a lower-powered processor and less RAM and storage options than the Surface Laptop 3, but it still offers good performance for basic tasks.
Surface Laptop Studio: This is the most versatile Surface device, with a flexible hinge that lets you use it in three modes: laptop, stage, and studio. It has a large 14.4-inch touchscreen and a powerful processor, graphics card, and storage for professional software and gaming.
Surface Laptop 4: This is the previous generation of the Surface Laptop series, with similar design and features as the Surface Laptop 3. It comes in two sizes: 13.5-inch and 15-inch. It has slightly lower performance than the Surface Laptop 3, but it also has longer battery life.
Surface Pro 7+: This is another previous generation of the Surface Pro series, with similar design and features as the Surface Pro 8. It has a smaller 12.3-inch screen and an optional LTE option for cellular connectivity. It has slightly lower performance than the Surface Pro 8, but it also has longer battery life.
Surface Pro X: This is a unique Surface device that has an ultra-thin design and an ARM-based processor. It has a large 13-inch screen and an optional LTE option for cellular connectivity. It has lower performance than the Surface Laptop 3 for some apps that are not optimized for ARM architecture, but it also has longer battery life.
What Are the Pros and Cons of the Surface Laptop 3?
The Surface Laptop 3 is a great laptop for many users, but it also has some drawbacks that you should be aware of before buying it. Here are some of the pros and cons of the Surface Laptop 3:
Sleek and elegant design: The Surface Laptop 3 has a thin and light design that looks and feels premium. It comes in different colors and finishes to suit your style.
Speedy performance: The Surface Laptop 3 has a powerful processor, fast SSD, and ample RAM that can handle most tasks smoothly. It also has a USB-C port that supports fast data transfer and charging.
Great keyboard and trackpad: The Surface Laptop 3 has a comfortable keyboard with good travel and feedback. The trackpad is large and responsive, and supports Windows Precision drivers for gestures.
Excellent screen: The Surface Laptop 3 has a bright and sharp touchscreen with a 3:2 aspect ratio that gives you more vertical space for web browsing and productivity. The screen also supports the Surface Pen for writing and drawing.
Windows Hello and Studio Mics: The Surface Laptop 3 has a Windows Hello camera that lets you sign in with your face quickly and securely. It also has dual far-field Studio Mics that capture your voice clearly for calls and dictation.
Mediocre battery life: The Surface Laptop 3 has a decent battery life, but not as long as some of its competitors. It can last up to 11.5 hours on a single charge, but your actual battery life will vary depending on your usage and settings.
Priced aggressively: The Surface Laptop 3 is not a cheap laptop, especially if you want more storage or RAM options. It starts at $999 for the 13.5-inch model and $1,199 for the 15-inch model, but it can go up to $2,399 for the highest configuration.
No Thunderbolt support: The Surface Laptop 3 has a USB-C port, but it does not support Thunderbolt technology. This means that you cannot connect external GPUs or high-speed SSDs to your laptop using this port.
No Dolby Vision or anti-glare display: The Surface Laptop 3 has a great screen, but it does not support Dolby Vision or have an anti-glare coating. This means that you may not enjoy the best HDR content or have the best visibility in bright environments.
Lacks a dedicated GPU: The Surface Laptop 3 does not have a dedicated GPU, except for the AMD version of the 15-inch model. This means that it may not be able to handle some intensive graphics tasks or games as well as other laptops with discrete graphics cards.
The Surface Laptop 3 is a beautiful and powerful laptop that offers many features and options to suit different users and needs. It has a sleek design, a great screen, a comfortable keyboard and trackpad, and a fast processor. It also has a USB-C port, Windows Hello, and Studio Mics for convenience and productivity. However, it also has some drawbacks, such as mediocre battery life, high price, lack of Thunderbolt support, no Dolby Vision or anti-glare display, and no dedicated GPU. Depending on your preferences and budget, you may find the Surface Laptop 3 to be the perfect laptop for you or not. In any case, it is a worthy contender in the premium laptop market and a great addition to the Surface family. d282676c82